Frequently Asked Questions
Our flagship stores are located:
Florida Mall
8001 S Orange Blossom Trail, Orlando, Florida, 32809 Ste 718
Orlando Outlet Marketplace
5263 International Drive Ste B, Orlando, Florida, 32819 Ste B
Yes - we process and ship orders globally to over 240 countries.
Most orders are prepared for shipping within 3 (3) business day after your place it. When it has been boxed, and a label has been created for your tracking, you will receive an email confirmation with that information. Domestic U.S. Customers typically receive their purchases within 1-3 business days after dispatch. International customers usually receive their purchases within 7-10 business days after dispatch.
There are several reasons for an order being canceled. We will contact you if your order cannot be fulfilled and provide you an explanation. Please note that we reserve the right to refuse or cancel any order, for any reason, at our sole discretion.
If your order is returned to us, you will be refunded the original purchase price, minus the original shipping fee. For international orders, if your package is returned to us, you will be refunded the purchase price minus the original shipping charge as well as the return shipping charge assessed by our carrier.
We do not accept returns or exchanges; all sales are final.
Aphonics sells only 100% authentic product. We do not accept fakes or counterfeits. We guarantee the authenticity of every item we sell, as we have in-house authentication specialists who inspect all product that is taken in and put up for sale.
Restocks of styles and/or sizes depending on the availability within our network of sellers. We cannot predict when a shoe will be back in inventory or available in a specific size.
We typically do not size swaps.
Yes, we do buy shoes depending on the shoe, demand, and current inventory level we have.
You have several ways to contact us. You can submit an inquiry thru our website’s contact form at aphonics.floridamall@gmail.com
You may also send emails to aphonicss@gmail.com
